Refund policy

All returns and refunds are subject to final approval by Agile Designs. There may be a 25% restocking fee depending on the quantity and style of Agile Designswhich is returned.

STOCK STOCK (Non-Customized): If you're not happy with your purchase, non-customized payphone orders can be returned within 30 days. Items may be subject to a 25% factory fee, depending on the quantity and style of items being returned. To avoid restocking charges, you may choose to return your original purchase and exchange it for a product of equal or greater value.


Declined orders

If an order is declined, shipping charges will not be refunded and a restocking fee will be charged. If the customer declines a shipment, the return shipping costs will be charged to the customer. The rejected package remains in the possession ofAgile Designsuntil the customer transfers the payment for resending the order. If payment is not received within 30 days of the first failed delivery, the item will be forfeited. Shipping costs are non-refundable.

Custom orders, special orders are NON-RETURNABLE and CANNOT BE CANCELLED once they are put into production.

International orders are NON RETURNABLE.Agile Designsmakes every effort to ensure that you are completely satisfied with your order. We work hard to provide a superior customer experience.

Free Shipping Items: Returns of "Free Shipping" items will be credited for the item minus the original shipping charges incurred. Restocking fees still apply.

Return procedure:

Follow these procedures to process your warranty claim so we can expedite our service to you:

BringAgile Designsinformed. of the problem with your product(s).
AAgile Designsrepresentative will assist you in processing your claim. If the problem is covered by the warranty,Agile Designsinstruct you to return the product or schedule a service to repair the product.
In the case of an authorized return, the return will not be accepted without a "Returned Authorization" (RA) number provided byAgile Designs If an item is shipped without an RA number,Agile Designs refuse the shipment and the shipping costs will be borne by the sender.
Credits are processed afterAgile Designs